Water pooling beneath your refrigerator is an unfavorable indication, but it is also a common malfunction. However, the solution is straightforward. There could be multiple reasons for water leakage from the refrigerator.
Reason 1: One of the most prevalent causes is a clogged waterway. Drain clogs often occur due to ice accumulation from food particles or debris blocking the drain hose, resulting in water leakage from the freezer and refrigerator.
Solution: Initially, try rinsing the drainage channel inside the freezer with warm water using a small funnel. Alternatively, you can attempt unclogging it with a pipe cleaner or a straightened coat hanger. If this doesn’t resolve the issue, you may need to clean the debris from the end of the drain hose. Pull out the refrigerator and locate the defrost drain hose on the lower service panel at the back. This hose should have a rubber check valve that regulates humidity and tends to trap debris and blockages. Clean the valve with hot water and soap, then reinstall it.
Reason 2: Some refrigerator models have a water line that supplies drinking water and ice to the refrigerator. When this water line becomes clogged, it leads to water leakage into the bottom of the refrigerator. A clogged water line can also impede the ice maker from producing the correct amount of ice. If you have a clogged water line, you may notice that the water dispenser section is not functioning properly or not working at all.
Solution: Start by turning off the refrigerator. Next, inspect the water line for any damage. If there is significant damage to the water line, it must be replaced. An authorized refrigerator service technician can quickly accomplish this by using a new water line. If the water line appears to be intact except for some clogging, it is likely frozen, causing water leakage due to the inability to drain. In this case, simply unplug the refrigerator for approximately four hours to allow the ice to melt.